Conflict Resolution – Prevent, De-escalate, and Resolve
Give Yourself, Your Leadership Team, and Employees The Tools to Help Minimize Conflict!
Instructor :
Deborah Jenkins
Webinar ID:
12377
Date: 3 May 23, WED
Start Time: 12 Noon PT
Duration: 90 Mins.
What you will learn
- Closer Look at Conflict – Underlying Causes of Behavior
- Increase Your Self-awareness Around Conflict Behaviors
- Recognize Our Own Natural Responses to Adversity
- Explore Conflict Prevention Measures: PEKs and Actions…
- Closer Look at Conflict – Underlying Causes of Behavior
- Increase Your Self-awareness Around Conflict Behaviors
- Recognize Our Own Natural Responses to Adversity
- Explore Conflict Prevention Measures: PEKs and Actions
- Personalized Techniques to Curb Destructive Behaviors
- Learn De-escalation Strategies for Safe Interventions: A T.E.A.M. Approach
- Determine Resolution Options
- Strengthen Verbal and Nonverbal Communication Skills
Course Description
- 70% of Managers & Executives said Interpersonal Conflict Negatively Impacted their Department Efficiency!
- 60-80% of Difficulties in Organizations are from Strained Relationships!
Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations!
According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars.
For example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.
On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with them.
The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40 hour a week schedule, that is 43-69 hours per month. Wow!
Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you.
Register for this course, and you’ll:
- Increase your self-awareness around conflict behaviors.
- Learn How to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
- Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.
Join Now!
- 70% of Managers & Executives said Interpersonal Conflict Negatively Impacted their Department Efficiency!
- 60-80% of Difficulties in Organizations are from Strained Relationships!
Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations!
According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars.
For example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.
On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with them.
The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40 hour a week schedule, that is 43-69 hours per month. Wow!
Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you.
Register for this course, and you’ll:
- Increase your self-awareness around conflict behaviors.
- Learn How to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
- Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.
Join Now!
Why you should attend
- Are there conflicts brewing left and right?
- Do you see this too? We are not alone.
Unfortunately, many business leaders are realizing this negative issue is in their doors.
Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and your employees the tools to help minimize conflict.
When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.
In this interactive webinar, the participant will:
- Identify and know how to respond to various levels of conflict behavior
- Recognize our natural responses to adversity
- Explore conflict prevention measures
- Learn de-escalation strategies for safe interventions
- Determine resolution options
- Strengthen verbal and nonverbal communication skills
Enroll Now!
- Are there conflicts brewing left and right?
- Do you see this too? We are not alone.
Unfortunately, many business leaders are realizing this negative issue is in their doors.
Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and your employees the tools to help minimize conflict.
When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.
In this interactive webinar, the participant will:
- Identify and know how to respond to various levels of conflict behavior
- Recognize our natural responses to adversity
- Explore conflict prevention measures
- Learn de-escalation strategies for safe interventions
- Determine resolution options
- Strengthen verbal and nonverbal communication skills
Enroll Now!
Areas Covered
- Closer look at conflict – underlying causes of behavior
- Increase your self-awareness around conflict behaviors
- Under the Hood: the secret engine that drives destructive conflict
- Recognize our own natural responses to adversity
- Conflict prevention measures:
- Awareness of self and others
- PEKs
- Actions
- Determine resolution options
- Conflict resolution with de-escalation tips and techniques A T.E.A.M. approach
- Strengthen verbal and nonverbal communication skills
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Closer look at conflict – underlying causes of behavior
- Increase your self-awareness around conflict behaviors
- Under the Hood: the secret engine that drives destructive conflict
- Recognize our own natural responses to adversity
- Conflict prevention measures:
- Awareness of self and others
- PEKs
- Actions
- Determine resolution options
- Conflict resolution with de-escalation tips and techniques A T.E.A.M. approach
- Strengthen verbal and nonverbal communication skills
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
Who is this course for
Everybody benefits from watching this. Even better when done as a group!
- Leaders
- Managers
- Supervisors
- Human Resource Professionals
- HR Generalists
- Payroll Specialists
- HR Specialists
- Small Business Owners
- Employees
Everybody benefits from watching this. Even better when done as a group!
- Leaders
- Managers
- Supervisors
- Human Resource Professionals
- HR Generalists
- Payroll Specialists
- HR Specialists
- Small Business Owners
- Employees
Instructor Profile
Deborah Jenkins has over 20 years of experience as a Human Resources (HR) and Accounting Professional. She has served in senior leadership roles as well as supporting businesses as an HR generalist, payroll specialist, training and development provider, benefits administrator, and full-charge accountant.
The variety of industries she has contributed to span the public, private and non-profit sectors. From this, Deborah has derived a broad understanding of the challenges facing business leaders, HR professionals, and all personnel.
After having spent years broadening her skills, knowledge, and experience, Deborah now serves her clients as a Human Resources Consultant, Leadership Trainer, Motivational Speaker and Executive Coach through her business, HR Solutions, LLC. www.HRS-MT.com
To prepare her for these opportunities, Deborah received a Bachelor’s Degree in Human Resources Management and an Associate Degree in Accounting.
Deborah further is a certified Human Resources Professional from some of the leading associations in the world, including a Professional in Human Resources (PHR) from the Human Resources Certification Institute, a Society for Human Resource Management (SHRM) Certified Professional (SHRM-CP), and a Toastmasters Competent Leader (CL). To offer additional value-added tools to her services.
Deborah has completed training and is an Authorized Partner and Trainer with Wiley’s Everything DiSC®.
Deborah also believes in giving back to her community and has been a very active board member for several non-profit organizations including local Toastmasters Chapters and SHRM, both the local chapter and Montana State Council.
Deborah understands that learning is a lifelong adventure, and she continually pursues personal and professional development. By sharing knowledge, inspiring others, and continually pursuing personal growth, Deborah aspires to ignite both individual and corporate success, thus enhancing overall well-being and shared fulfillment. Her goal is to assist others to develop more effective communications, supportive collaboration, and harmonious concord to reach superior streamlined, successful, and enjoyable results.
Starting her own business in 2013 allows her to allocate her energies to accomplish this mission and focus in the areas she’s most passionate about: Workforce Training, Leadership Development, HR Consulting, and Motivational Speaking.
