Communicating in Challenging Situations – Address Roadblocks that Prevent You from Delivering Difficult Messages

Assertiveness Techniques to Talking When Stakes Are High!

Instructor :
Dr. Susan Strauss

Webinar ID:
12575

Date: APR 10, 2024 (WED)

Start Time: 10 AM PT - 11 AM PT

Duration: 1 Hr.

What you will learn

  • Recognize Your “Self” as The Tool of Your Communication
  • Discuss the Essential Communication Skills of Listening and Paraphrasing
  • Differentiate Among Passive, Aggressive, Assertive, and Passive-Aggressive Communication
  • Use Specific Phrases to Deliver Difficult Messages with Respect…
  • Recognize Your “Self” as The Tool of Your Communication
  • Discuss the Essential Communication Skills of Listening and Paraphrasing
  • Differentiate Among Passive, Aggressive, Assertive, and Passive-Aggressive Communication
  • Use Specific Phrases to Deliver Difficult Messages with Respect
  • Identify Roadblocks that Prevent You from Delivering Difficult Messages
  • Framework for Giving Constructive Feedback, Dealing with Difficult Feedback Situations
  • Review 10 Assertiveness Techniques to Communicate More Effectively
  • Your 3-week Assertiveness Development Plan

Course Description

  • What do you think of when you think of – communication?
  • How adept are you at communicating with others?
  • Do you ever wish you could say “No” and not feel guilty?
  • Do you and your spouse seem to be speaking two different languages?
  • How about that boss of yours – consistently disrespectful and rude – how do you deal with that?

Communication skills are essential in working and living together effectively.

Whether we are communicating with coworkers, team members, and customers or with family and friends, communication plays a pivotal role in our relationships with others!

It can sometimes be challenging to convey messages to others, particularly when what we need or want to say is difficult.

Are you able to do so with respect? Do you tend to be aggressive? Or do you tend to be more passive and avoid confronting someone else? What is the difference between aggressive, passive, and assertive? Or maybe you wear a T-shirt that says on the front, “I don’t get mad,” and on the back, it says, “I get even!”

In this interactive webinar, Dr. Susan Strauss, a national and international speaker, trainer, consultant and a recognized expert, will help you identify roadblocks that prevent you from delivering difficult messages.

Join Now!

  • What do you think of when you think of – communication?
  • How adept are you at communicating with others?
  • Do you ever wish you could say “No” and not feel guilty?
  • Do you and your spouse seem to be speaking two different languages?
  • How about that boss of yours – consistently disrespectful and rude – how do you deal with that?

Communication skills are essential in working and living together effectively.

Whether we are communicating with coworkers, team members, and customers or with family and friends, communication plays a pivotal role in our relationships with others!

It can sometimes be challenging to convey messages to others, particularly when what we need or want to say is difficult.

Are you able to do so with respect? Do you tend to be aggressive? Or do you tend to be more passive and avoid confronting someone else? What is the difference between aggressive, passive, and assertive? Or maybe you wear a T-shirt that says on the front, “I don’t get mad,” and on the back, it says, “I get even!”

In this interactive webinar, Dr. Susan Strauss, a national and international speaker, trainer, consultant and a recognized expert, will help you identify roadblocks that prevent you from delivering difficult messages.

Join Now!

Why you should attend

Communication is a hard skill that’s vital for the workplace!

Communication is how we live, whether at work, at home, or with friends. The inability to communicate in a respectful, dignified way is sometimes a challenge for us all.

Whether telling someone, we love them or needing to confront a colleague on misbehavior – it can be stressful.

Every business should aim to foster a culture of communication. This remains even more important as we transition toward a hybrid model of work.

This webinar teaches you how to use specific techniques in various difficult situations.

Enroll Now!

Communication is a hard skill that’s vital for the workplace!

Communication is how we live, whether at work, at home, or with friends. The inability to communicate in a respectful, dignified way is sometimes a challenge for us all.

Whether telling someone, we love them or needing to confront a colleague on misbehavior – it can be stressful.

Every business should aim to foster a culture of communication. This remains even more important as we transition toward a hybrid model of work.

This webinar teaches you how to use specific techniques in various difficult situations.

Enroll Now!

Areas Covered

  • Recognize Your “Self” as The Tool of Your Communication
  • Discuss the Essential Communication Skills of Listening and Paraphrasing
  • Differentiate Among Passive, Aggressive, Assertive, and Passive-Aggressive Communication
  • Use Specific Phrases to Deliver Difficult Messages with Respect
  • Identify Roadblocks that Prevent You from Delivering Difficult Messages
  • Framework for Giving Constructive Feedback, Dealing with Difficult Feedback Situations
  • Review 10 Assertiveness Techniques to Communicate More Effectively
  • Your 3-week Assertiveness Development Plan

BONUS:

  1. PDF copy of the presentation handout for your future reference.
  2. Soft copy of the certificate of completion on request.
  3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
  • Recognize Your “Self” as The Tool of Your Communication
  • Discuss the Essential Communication Skills of Listening and Paraphrasing
  • Differentiate Among Passive, Aggressive, Assertive, and Passive-Aggressive Communication
  • Use Specific Phrases to Deliver Difficult Messages with Respect
  • Identify Roadblocks that Prevent You from Delivering Difficult Messages
  • Framework for Giving Constructive Feedback, Dealing with Difficult Feedback Situations
  • Review 10 Assertiveness Techniques to Communicate More Effectively
  • Your 3-week Assertiveness Development Plan

BONUS:

  1. PDF copy of the presentation handout for your future reference.
  2. Soft copy of the certificate of completion on request.
  3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.

Who is this course for

Everybody benefits from watching this. Even better when done as a group!

  • Managers looking for new communication tactics
  • Executives who want to improve relations with staff
  • Anyone who want to improve the quality of their conversations
  • Everyone who wants to know how nonviolent communication works

Everybody benefits from watching this. Even better when done as a group!

  • Managers looking for new communication tactics
  • Executives who want to improve relations with staff
  • Anyone who want to improve the quality of their conversations
  • Everyone who wants to know how nonviolent communication works

Instructor Profile

Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.

Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.

Dr. Strauss has conducted research, written over 30 books, book chapters, and journal articles on harassment, bullying, and related topics. She has been featured on television and radio programs as well as interviewed for newspaper and journal articles.Susan has a doctorate in organizational leadership. She is a registered nurse, has a bachelor’s degree in human services and counseling, a master’s degree in community health, and professional certificate in training and development.

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