Adaptive Leadership: How Should Managers Engage With An Emotionally Needy Employee

Emotionally Needy People Often Don’t Realize The Degree to Which They Drain Others!

Instructor :
Bob Churilla

Webinar ID:
15873

Date: APR 09, 2024 (TUE)

Start Time: 10 AM PT - 11:30 AM PT

Duration: 90 Mins.

What you will learn

  • Mastering Emotional Intelligence: Recognizing and Responding to Emotions?
  • The Science of Emotions: What Connects Stress to Hormonal Imbalances?
  • Unraveling Mental Health: Spotting Disorders and Using EAPs Effectively?
  • Legal Considerations: Are We Fully Aware of Rights under the ADA?
  • Effective Communication: Enhancing Talks with …
  • Mastering Emotional Intelligence: Recognizing and Responding to Emotions?
  • The Science of Emotions: What Connects Stress to Hormonal Imbalances?
  • Unraveling Mental Health: Spotting Disorders and Using EAPs Effectively?
  • Legal Considerations: Are We Fully Aware of Rights under the ADA?
  • Effective Communication: Enhancing Talks with Paraphrasing & Active Listening?
  • Interventions: Is It Coaching or HR Referrals That Make the Difference?
  • Recognizing Threats: What Are the Clear Signs of Potential Violence?
  • Addressing Violence: Crafting Supportive Response Strategies?

Course Description

  • Are Emotional Employees at Workplace Draining You Out?
  • Should You, as a Leader, Take Responsibility for Providing Bottomless Support to them?

Whether you manage someone who repeatedly asks the same questions, overshares, needs constant affirmation, or struggles receiving criticism, the best way to resolve the issue is to address it head on.

 If you give in to their behavior out of fear of hurting their feelings, you will only reinforce it. Emotionally needy people often don’t realize the degree to which they drain others.

Managers and Leaders need to understand key elements of emotional intelligence and how to manage emotionally needy employees, especially when it lowers team morale and takes away from their ability to get work done.

Join Bob Churilla, a Ph.D. in Conflict Resolution and Organizational Development, in this interactive webinar, where he will share proven methods on how to deal with emotional employees effectively. You will learn:

  • The elements of emotional intelligence and how to handle employees who may have difficulties controlling their feelings.
  • During the webinar, we will examine the causes of strong emotions and how they may be indicators of mental health issues.
  • Attendees will learn how to communicate with employees that display strong feelings.
  • Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees.
  • In addition, participants will learn how to identify possible threats of violence and responses an organization must take to maintain the safety of the workplace.

Join us now.

  • Are Emotional Employees at Workplace Draining You Out?
  • Should You, as a Leader, Take Responsibility for Providing Bottomless Support to them?

Whether you manage someone who repeatedly asks the same questions, overshares, needs constant affirmation, or struggles receiving criticism, the best way to resolve the issue is to address it head on.

 If you give in to their behavior out of fear of hurting their feelings, you will only reinforce it. Emotionally needy people often don’t realize the degree to which they drain others.

Managers and Leaders need to understand key elements of emotional intelligence and how to manage emotionally needy employees, especially when it lowers team morale and takes away from their ability to get work done.

Join Bob Churilla, a Ph.D. in Conflict Resolution and Organizational Development, in this interactive webinar, where he will share proven methods on how to deal with emotional employees effectively. You will learn:

  • The elements of emotional intelligence and how to handle employees who may have difficulties controlling their feelings.
  • During the webinar, we will examine the causes of strong emotions and how they may be indicators of mental health issues.
  • Attendees will learn how to communicate with employees that display strong feelings.
  • Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees.
  • In addition, participants will learn how to identify possible threats of violence and responses an organization must take to maintain the safety of the workplace.

Join us now.

Why you should attend

Feelings and emotions are normal. Even in the workplace, employees expressing emotions should not be discouraged. However, expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace.

In this webinar, participants will learn:

  • Emotional employees can be handled successfully through several techniques, including active listening, empathy, questions, coaching, and reframing inflammatory comments.
  • How to recognize employees who may be experiencing mental health issues and refer them to resources that may help them deal with their strong emotions.
  • Finally, participants will learn how to identify and handle potential threats of violence from employees and some possible interventions managers can use to prevent emotional employees from becoming violent.

Enroll Now!

Feelings and emotions are normal. Even in the workplace, employees expressing emotions should not be discouraged. However, expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace.

In this webinar, participants will learn:

  • Emotional employees can be handled successfully through several techniques, including active listening, empathy, questions, coaching, and reframing inflammatory comments.
  • How to recognize employees who may be experiencing mental health issues and refer them to resources that may help them deal with their strong emotions.
  • Finally, participants will learn how to identify and handle potential threats of violence from employees and some possible interventions managers can use to prevent emotional employees from becoming violent.

Enroll Now!

Course Agenda

I. Emotions in the Workplace

A. Handling Employee Emotions

  • Emotions are normal
  • Giving voice to employees
  • Active listening

B. Emotional Intelligence

  • Elements of Emotional Intelligence
  • Identifying your own emotions
  • Identifying the feelings of employees
  • Developing empathy
  • The issue of self-control/self-regulation

II. The Emotional Employee

A. Causes of Strong Emotions

  • The impact of stress
  • A biological explanation for strong emotions
  • Hormonal imbalances
  • Lack of sleep
  • Poor diet

B. Mental Health Issues

  • Mental disorders
  • Depression
  • Mood disorder
  • Personality disorder
  • Identifying employee mental health issues
  • Use of an Employee Assistance Program (EAP)
  • Be aware of protections afforded by the Americans With Disabilities Act (ADA)

III. Dealing with the Emotional Employee

A. Communicating with the Emotional Employee

  • Paraphrase the employee’s comments
  • Asking questions
  • Listen more than speak
  • Reframe inflammatory/emotional comments

B. Other Manager Interventions

  • Coaching the emotional employee
  • Having an accountability conversation
  • Assessing potential mental health issues of employee
  • Refer employee to Human Resources for assistance
  • Discipline

IV. Dealing with the Threat of Employee Violence

A. Assessing the Threat of Employee Violence

  • Warning signs of violence
  • Substance abuse
  • Mood swings
  • Behavior making other employees uncomfortable
  • Aggressive behavior

B. Response to the Threat of Employee Violence

  • Use of a threat assessment team
  • Identifying a suicidal employee
  • Create a supportive environment
  • Provide communication and empathy training

BONUS:

  1. PDF copy of the presentation handout for your future reference.
  2. Soft copy of the certificate of completion on request.
  3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.

I. Emotions in the Workplace

A. Handling Employee Emotions

  • Emotions are normal
  • Giving voice to employees
  • Active listening

B. Emotional Intelligence

  • Elements of Emotional Intelligence
  • Identifying your own emotions
  • Identifying the feelings of employees
  • Developing empathy
  • The issue of self-control/self-regulation

II. The Emotional Employee

A. Causes of Strong Emotions

  • The impact of stress
  • A biological explanation for strong emotions
  • Hormonal imbalances
  • Lack of sleep
  • Poor diet

B. Mental Health Issues

  • Mental disorders
  • Depression
  • Mood disorder
  • Personality disorder
  • Identifying employee mental health issues
  • Use of an Employee Assistance Program (EAP)
  • Be aware of protections afforded by the Americans With Disabilities Act (ADA)

III. Dealing with the Emotional Employee

A. Communicating with the Emotional Employee

  • Paraphrase the employee’s comments
  • Asking questions
  • Listen more than speak
  • Reframe inflammatory/emotional comments

B. Other Manager Interventions

  • Coaching the emotional employee
  • Having an accountability conversation
  • Assessing potential mental health issues of employee
  • Refer employee to Human Resources for assistance
  • Discipline

IV. Dealing with the Threat of Employee Violence

A. Assessing the Threat of Employee Violence

  • Warning signs of violence
  • Substance abuse
  • Mood swings
  • Behavior making other employees uncomfortable
  • Aggressive behavior

B. Response to the Threat of Employee Violence

  • Use of a threat assessment team
  • Identifying a suicidal employee
  • Create a supportive environment
  • Provide communication and empathy training

BONUS:

  1. PDF copy of the presentation handout for your future reference.
  2. Soft copy of the certificate of completion on request.
  3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.

Who is this course for

Everybody benefits from watching this. Even better when done as a group!

  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager and Team Leader
  • Anyone who wants to be effective at work and grow.

Everybody benefits from watching this. Even better when done as a group!

  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager and Team Leader
  • Anyone who wants to be effective at work and grow.

Instructor Profile

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree...

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.

Bob has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations.

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