Instructor :
Bob Churilla

Webinar ID:
3754

• Are Emotional Employees at Workplace Draining You Out?
• Should You, as a Leader, Take Responsibility for Providing Bottomless Support to them?

Whether you manage someone who repeatedly asks the same questions, overshares, needs constant affirmation, or struggles receiving criticism, the best way to resolve the issue is to address it head on.

 If you give in to their behavior out of fear of hurting their feelings, you will only reinforce it. Emotionally needy people often don’t realize the degree to which they drain others.

Managers and Leaders need to understand key elements of emotional intelligence and how to manage emotionally needy employees, especially when it lowers team morale and takes away from their ability to get work done.

Join Bob Churilla, a Ph.D. in Conflict Resolution and Organizational Development, in this interactive webinar, where he will share proven methods on how to deal with emotional employees effectively. You will learn:

• The elements of emotional intelligence and how to handle employees who may have difficulties controlling their feelings.
• During the webinar, we will examine the causes of strong emotions and how they may be indicators of mental health issues.
• Attendees will learn how to communicate with employees that display strong feelings.
• Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees.
• In addition, participants will learn how to identify possible threats of violence and responses an organization must take to maintain the safety of the workplace.

Join us now.

• Are Emotional Employees at Workplace Draining You Out?
• Should You, as a Leader, Take Responsibility for Providing Bottomless Support to them?

Whether you manage someone who repeatedly asks the same questions, overshares, needs constant affirmation, or struggles receiving criticism, the best way to resolve the issue is to address it head on.

 If you give in to their behavior out of fear of hurting their feelings, you will only reinforce it. Emotionally needy people often don’t realize the degree to which they drain others.

Managers and Leaders need to understand key elements of emotional intelligence and how to manage emotionally needy employees, especially when it lowers team morale and takes away from their ability to get work done.

Join Bob Churilla, a Ph.D. in Conflict Resolution and Organizational Development, in this interactive webinar, where he will share proven methods on how to deal with emotional employees effectively. You will learn:

• The elements of emotional intelligence and how to handle employees who may have difficulties controlling their feelings.
• During the webinar, we will examine the causes of strong emotions and how they may be indicators of mental health issues.
• Attendees will learn how to communicate with employees that display strong feelings.
• Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees.
• In addition, participants will learn how to identify possible threats of violence and responses an organization must take to maintain the safety of the workplace.

Join us now.

Feelings and emotions are normal. Even in the workplace, employees expressing emotions should not be discouraged. However, expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace.

Emotionally needy people often don’t realize the degree to which they drain others. If you give in to their behavior out of fear of hurting their feelings, you will only reinforce it.

In this webinar, participants will learn:

• Emotional employees can be handled successfully through several techniques, including active listening, empathy, questions, coaching, and reframing inflammatory comments.
• How to recognize employees who may be experiencing mental health issues and refer them to resources that may help them deal with their strong emotions.
• Finally, participants will learn how to identify and handle potential threats of violence from employees and some possible interventions managers can use to prevent emotional employees from becoming violent.

Join us now.

Feelings and emotions are normal. Even in the workplace, employees expressing emotions should not be discouraged. However, expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace.

Emotionally needy people often don’t realize the degree to which they drain others. If you give in to their behavior out of fear of hurting their feelings, you will only reinforce it.

In this webinar, participants will learn:

• Emotional employees can be handled successfully through several techniques, including active listening, empathy, questions, coaching, and reframing inflammatory comments.
• How to recognize employees who may be experiencing mental health issues and refer them to resources that may help them deal with their strong emotions.
• Finally, participants will learn how to identify and handle potential threats of violence from employees and some possible interventions managers can use to prevent emotional employees from becoming violent.

Join us now.

I. Emotions in the Workplace

A. Handling Employee Emotions

• Emotions are normal
• Giving voice to employees
• Active listening

B. Emotional Intelligence

• Elements of Emotional Intelligence
• Identifying your own emotions
• Identifying the feelings of employees
• Developing empathy
• The issue of self-control/self-regulation

II. The Emotional Employee

A. Causes of Strong Emotions

• The impact of stress
• A biological explanation for strong emotions
• Hormonal imbalances
• Lack of sleep
• Poor diet

B. Mental Health Issues

• Mental disorders
• Depression
• Mood disorder
• Personality disorder
• Identifying employee mental health issues
• Use of an Employee Assistance Program (EAP)
• Be aware of protections afforded by the Americans With Disabilities Act (ADA)

III. Dealing with the Emotional Employee

A. Communicating with the Emotional Employee

• Paraphrase the employee’s comments
• Asking questions
• Listen more than speak
• Reframe inflammatory/emotional comments

B. Other Manager Interventions

• Coaching the emotional employee
• Having an accountability conversation
• Assessing potential mental health issues of employee
• Refer employee to Human Resources for assistance
• Discipline

IV. Dealing with the Threat of Employee Violence

A. Assessing the Threat of Employee Violence

• Warning signs of violence
• Substance abuse
• Mood swings
• Behavior making other employees uncomfortable
• Aggressive behavior

B. Response to the Threat of Employee Violence

• Use of a threat assessment team
• Identifying a suicidal employee
• Create a supportive environment
• Provide communication and empathy training

I. Emotions in the Workplace

A. Handling Employee Emotions

• Emotions are normal
• Giving voice to employees
• Active listening

B. Emotional Intelligence

• Elements of Emotional Intelligence
• Identifying your own emotions
• Identifying the feelings of employees
• Developing empathy
• The issue of self-control/self-regulation

II. The Emotional Employee

A. Causes of Strong Emotions

• The impact of stress
• A biological explanation for strong emotions
• Hormonal imbalances
• Lack of sleep
• Poor diet

B. Mental Health Issues

• Mental disorders
• Depression
• Mood disorder
• Personality disorder
• Identifying employee mental health issues
• Use of an Employee Assistance Program (EAP)
• Be aware of protections afforded by the Americans With Disabilities Act (ADA)

III. Dealing with the Emotional Employee

A. Communicating with the Emotional Employee

• Paraphrase the employee’s comments
• Asking questions
• Listen more than speak
• Reframe inflammatory/emotional comments

B. Other Manager Interventions

• Coaching the emotional employee
• Having an accountability conversation
• Assessing potential mental health issues of employee
• Refer employee to Human Resources for assistance
• Discipline

IV. Dealing with the Threat of Employee Violence

A. Assessing the Threat of Employee Violence

• Warning signs of violence
• Substance abuse
• Mood swings
• Behavior making other employees uncomfortable
• Aggressive behavior

B. Response to the Threat of Employee Violence

• Use of a threat assessment team
• Identifying a suicidal employee
• Create a supportive environment
• Provide communication and empathy training

• Human Resource Professionals
• Supervisors
• Team Leaders
• Business Owners
• Senior Executives
• Project Managers
• Benefit Specialists
• Management Consultants

• Human Resource Professionals
• Supervisors
• Team Leaders
• Business Owners
• Senior Executives
• Project Managers
• Benefit Specialists
• Management Consultants