Instructor :
Bob Churilla

Webinar ID:
13617

Feeling Drained by Emotional Employees in the Workplace? 🤔
Is it the Leader’s Role to Offer Unwavering Support? 🌟

Navigating the emotional terrains of your team isn’t easy. When employees overshare, seek continuous affirmation, or struggle with criticism, it’s tempting to sidestep the issue to avoid discomfort. But turning a blind eye or acting out of fear only perpetuates the behavior. Addressing emotional needs directly is paramount.

Leaders and Managers must harness emotional intelligence to effectively guide emotionally charged employees, especially when their behavior dampens team spirit and hinders productivity.

Join Bob Churilla, a distinguished Ph.D. in Conflict Resolution and Organizational Development, in an insightful webinar. Dive into:

• Mastering emotional intelligence and techniques to support employees grappling with their emotions.
• Exploring the root causes of intense emotions and their links to potential mental health concerns.
• Effective communication strategies for engaging with emotionally expressive employees.
• The art of active listening, paraphrasing, asking the right questions, and reframing – to foster healthier interactions.
• Recognizing potential violence threats and ensuring a safe, harmonious workplace

Elevate your leadership and cultivate a harmonious workspace. 🚀

Join us now! 📅

Feeling Drained by Emotional Employees in the Workplace? 🤔
Is it the Leader’s Role to Offer Unwavering Support? 🌟

Navigating the emotional terrains of your team isn’t easy. When employees overshare, seek continuous affirmation, or struggle with criticism, it’s tempting to sidestep the issue to avoid discomfort. But turning a blind eye or acting out of fear only perpetuates the behavior. Addressing emotional needs directly is paramount.

Leaders and Managers must harness emotional intelligence to effectively guide emotionally charged employees, especially when their behavior dampens team spirit and hinders productivity.

Join Bob Churilla, a distinguished Ph.D. in Conflict Resolution and Organizational Development, in an insightful webinar. Dive into:

• Mastering emotional intelligence and techniques to support employees grappling with their emotions.
• Exploring the root causes of intense emotions and their links to potential mental health concerns.
• Effective communication strategies for engaging with emotionally expressive employees.
• The art of active listening, paraphrasing, asking the right questions, and reframing – to foster healthier interactions.
• Recognizing potential violence threats and ensuring a safe, harmonious workplace

Elevate your leadership and cultivate a harmonious workspace. 🚀

Join us now! 📅

Emotions in the Workplace: A Double-Edged Sword? 🎭

While expressing feelings and emotions is a natural part of being human, there’s a line in the workplace that shouldn’t be crossed. Disruptive strong emotions can impact team dynamics and productivity.

Emotionally needy individuals often remain unaware of the energy they draw from others. By catering to their behavior to avoid confrontation, we inadvertently fuel it.

Dive into our transformative webinar to uncover:

• Strategies to navigate emotional employees with tools like active listening, empathy, tailored questions, coaching, and reframing potentially volatile comments.
• Insights on identifying employees potentially facing mental health challenges and directing them to essential resources.
• Proactive measures to detect and mitigate threats of violence, ensuring a safe work environment and preventive strategies for potential escalation.

Empower your leadership.  Enroll Now! 🚀

Emotions in the Workplace: A Double-Edged Sword? 🎭

While expressing feelings and emotions is a natural part of being human, there’s a line in the workplace that shouldn’t be crossed. Disruptive strong emotions can impact team dynamics and productivity.

Emotionally needy individuals often remain unaware of the energy they draw from others. By catering to their behavior to avoid confrontation, we inadvertently fuel it.

Dive into our transformative webinar to uncover:

• Strategies to navigate emotional employees with tools like active listening, empathy, tailored questions, coaching, and reframing potentially volatile comments.
• Insights on identifying employees potentially facing mental health challenges and directing them to essential resources.
• Proactive measures to detect and mitigate threats of violence, ensuring a safe work environment and preventive strategies for potential escalation.

Empower your leadership.  Enroll Now! 🚀

This isn’t just “Empathy 101”. By the end of our session, you’ll

I. Emotions in the Workplace

A. Handling Employee Emotions

• Emotions are normal
• Giving voice to employees
• Active listening

B. Emotional Intelligence

• Elements of Emotional Intelligence
• Identifying your own emotions
• Identifying the feelings of employees
• Developing empathy
• The issue of self-control/self-regulation

II. The Emotional Employee

A. Causes of Strong Emotions

• The impact of stress
• A biological explanation for strong emotions
• Hormonal imbalances
• Lack of sleep
• Poor diet

B. Mental Health Issues

• Mental disorders
• Depression
• Mood disorder
• Personality disorder
• Identifying employee mental health issues
• Use of an Employee Assistance Program (EAP)
• Be aware of protections afforded by the Americans With Disabilities Act (ADA)

III. Dealing with the Emotional Employee

A. Communicating with the Emotional Employee

• Paraphrase the employee’s comments
• Asking questions
• Listen more than speak
• Reframe inflammatory/emotional comments

B. Other Manager Interventions

• Coaching the emotional employee
• Having an accountability conversation
• Assessing potential mental health issues of employee
• Refer employee to Human Resources for assistance
• Discipline

IV. Dealing with the Threat of Employee Violence

A. Assessing the Threat of Employee Violence

• Warning signs of violence
• Substance abuse
• Mood swings
• Behavior making other employees uncomfortable
• Aggressive behavior

B. Response to the Threat of Employee Violence

• Use of a threat assessment team
• Identifying a suicidal employee
• Create a supportive environment
• Provide communication and empathy training

BONUS:

• PDF copy of the presentation handout for your future reference.
• Soft copy of the certificate of completion on request.
• Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

This isn’t just “Empathy 101”. By the end of our session, you’ll

I. Emotions in the Workplace

A. Handling Employee Emotions

• Emotions are normal
• Giving voice to employees
• Active listening

B. Emotional Intelligence

• Elements of Emotional Intelligence
• Identifying your own emotions
• Identifying the feelings of employees
• Developing empathy
• The issue of self-control/self-regulation

II. The Emotional Employee

A. Causes of Strong Emotions

• The impact of stress
• A biological explanation for strong emotions
• Hormonal imbalances
• Lack of sleep
• Poor diet

B. Mental Health Issues

• Mental disorders
• Depression
• Mood disorder
• Personality disorder
• Identifying employee mental health issues
• Use of an Employee Assistance Program (EAP)
• Be aware of protections afforded by the Americans With Disabilities Act (ADA)

III. Dealing with the Emotional Employee

A. Communicating with the Emotional Employee

• Paraphrase the employee’s comments
• Asking questions
• Listen more than speak
• Reframe inflammatory/emotional comments

B. Other Manager Interventions

• Coaching the emotional employee
• Having an accountability conversation
• Assessing potential mental health issues of employee
• Refer employee to Human Resources for assistance
• Discipline

IV. Dealing with the Threat of Employee Violence

A. Assessing the Threat of Employee Violence

• Warning signs of violence
• Substance abuse
• Mood swings
• Behavior making other employees uncomfortable
• Aggressive behavior

B. Response to the Threat of Employee Violence

• Use of a threat assessment team
• Identifying a suicidal employee
• Create a supportive environment
• Provide communication and empathy training

BONUS:

• PDF copy of the presentation handout for your future reference.
• Soft copy of the certificate of completion on request.
• Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

If you’ve ever thought of hiding under your desk during an emotional outburst or pretended to understand a colleague’s feelings, this is for you!

Specifically designed for:

• Team Leaders (and aspiring leaders!)
• HR Professionals
• Project Managers
• Office “Comforters” looking for a promotion 😉
• Anyone who’s ever said, “I’m here if you need to talk” and then regretted it.

If you’ve ever thought of hiding under your desk during an emotional outburst or pretended to understand a colleague’s feelings, this is for you!

Specifically designed for:

• Team Leaders (and aspiring leaders!)
• HR Professionals
• Project Managers
• Office “Comforters” looking for a promotion 😉
• Anyone who’s ever said, “I’m here if you need to talk” and then regretted it.