High-Stakes Dialogues: Courageous Conversational Skills to Maintain a Healthy Working Relationship

Master The Tools to Turn Challenging Dialogues into Constructive Outcomes!

Instructor :
Rich McLaughlin

Webinar ID:
16574

Date: AUG 19 2024 (MON)

Start Time: 10 AM PT - 11 AM PT

Duration: 1 Hr.

What you will learn

    • Learn To Deliver Tough Messages Effectively
    • Understand How To Receive Challenging Feedback
    • Master A 4-Part Courageous Conversation Structure
    • Identify Ideal Settings For Difficult Discussions
    • Explore Benefits And Risks Of …
    • Learn To Deliver Tough Messages Effectively
    • Understand How To Receive Challenging Feedback
    • Master A 4-Part Courageous Conversation Structure
    • Identify Ideal Settings For Difficult Discussions
    • Explore Benefits And Risks Of Mixed Feedback
    • Determine Best Times For Positive And Constructive Feedback
    • Develop Skills For Clear, Impactful Communication
    • Enhance Professional Relationships Through Dialogue

Course Description

In today’s rapidly changing business landscape, the ability to engage in courageous conversations is not just valuable—it’s essential.

Feeling the strain of miscommunication in your team?

How often do critical discussions escalate unnecessarily in your workplace?

In the high-speed corporate world, the cost of misunderstood intentions or poorly managed feedback can be immense. Are your current strategies preventing or provoking workplace friction?

This course is meticulously designed for professionals who aim to transform their workplace dynamics and secure a competitive edge through effective communication.

In this workshop, we’ll start by looking at the situations that most challenge attendees regarding: having courageous conversations. We will then look at the role emotional intelligence plays in handling these types of conversations.

Why You Can’t Miss This Webinar:

  • Navigate High-Stakes Conversations: Learn to handle delicate topics around mental health, remote work dynamics, and crisis management—vital skills for today’s leaders.
  • Drive Innovation Through Dialogue: Unlock the potential of your team by fostering an environment where challenging the status quo is safe and encouraged.
  • Enhance Employee Retention: Understand how transparent and ethical communication can significantly increase employee lifespan within your company.
  • Build a Culture of Accountability: Develop the ability to create spaces where mistakes are openly discussed and turned into learning opportunities, crucial in high-risk industries.

Join Now!

In today’s rapidly changing business landscape, the ability to engage in courageous conversations is not just valuable—it’s essential.

Feeling the strain of miscommunication in your team?

How often do critical discussions escalate unnecessarily in your workplace?

In the high-speed corporate world, the cost of misunderstood intentions or poorly managed feedback can be immense. Are your current strategies preventing or provoking workplace friction?

This course is meticulously designed for professionals who aim to transform their workplace dynamics and secure a competitive edge through effective communication.

In this workshop, we’ll start by looking at the situations that most challenge attendees regarding: having courageous conversations. We will then look at the role emotional intelligence plays in handling these types of conversations.

Why You Can’t Miss This Webinar:

  • Navigate High-Stakes Conversations: Learn to handle delicate topics around mental health, remote work dynamics, and crisis management—vital skills for today’s leaders.
  • Drive Innovation Through Dialogue: Unlock the potential of your team by fostering an environment where challenging the status quo is safe and encouraged.
  • Enhance Employee Retention: Understand how transparent and ethical communication can significantly increase employee lifespan within your company.
  • Build a Culture of Accountability: Develop the ability to create spaces where mistakes are openly discussed and turned into learning opportunities, crucial in high-risk industries.

Join Now!

Why you should attend

High Emotions? Tough Conversations? Learn to navigate challenging workplace dynamics without conflict.

Emotions can run high, and people might not always uphold their commitments, leading to frustration and sometimes even toxic interactions. This workshop will equip you with the tools to address such issues directly and constructively.

Key Benefits of Attending:

    • Understand the Complexity: Uncover why conversations about troubling behaviors spark anxiety and how to manage that fear.
    • Master Courageous Conversations: Learn a proven process for addressing sensitive issues effectively while preserving—and even enhancing—professional relationships.
    • Deliver and Maintain: Gain skills to deliver clear messages that maintain healthy working relationships, steering clear of passive-aggressive responses.

Join us to transform how you communicate in the workplace, ensuring you can bring up tough topics without turning them into ugly scenes. Transform tension into constructive dialogue!

Enroll Now!

High Emotions? Tough Conversations? Learn to navigate challenging workplace dynamics without conflict.

Emotions can run high, and people might not always uphold their commitments, leading to frustration and sometimes even toxic interactions. This workshop will equip you with the tools to address such issues directly and constructively.

Key Benefits of Attending:

    • Understand the Complexity: Uncover why conversations about troubling behaviors spark anxiety and how to manage that fear.
    • Master Courageous Conversations: Learn a proven process for addressing sensitive issues effectively while preserving—and even enhancing—professional relationships.
    • Deliver and Maintain: Gain skills to deliver clear messages that maintain healthy working relationships, steering clear of passive-aggressive responses.

Join us to transform how you communicate in the workplace, ensuring you can bring up tough topics without turning them into ugly scenes. Transform tension into constructive dialogue!

Enroll Now!

Course Agenda

  • Principles For Delivering Tough Messages:
    • Learn foundational guidelines to communicate difficult information effectively.
  • Principles For Receiving Tough Messages:
    • Understand how to effectively listen and respond when on the receiving end of challenging conversations.
  • A Four-Part Structure For Leaning Into A Courageous Conversation:
    • Master a comprehensive framework that guides you through initiating and navigating courageous dialogues.
  • Guidelines For Where To Have Tough Conversations:
    • Gain insights into choosing appropriate settings that facilitate openness and discretion.
  • The Pros And Cons Of Pairing Positive Feedback With Constructive Feedback:
    • Explore the advantages and potential pitfalls of combining praise with critique.
  • When Should You Provide Positive Feedback With Constructive Feedback:
    • Learn the optimal timing and methods for integrating positive reinforcement with necessary criticisms to maximize impact and reception.

BONUS:

    1. PDF copy of the presentation handout for your future reference.
    2. Soft copy of the certificate of completion on request.
    3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
  • Principles For Delivering Tough Messages:
    • Learn foundational guidelines to communicate difficult information effectively.
  • Principles For Receiving Tough Messages:
    • Understand how to effectively listen and respond when on the receiving end of challenging conversations.
  • A Four-Part Structure For Leaning Into A Courageous Conversation:
    • Master a comprehensive framework that guides you through initiating and navigating courageous dialogues.
  • Guidelines For Where To Have Tough Conversations:
    • Gain insights into choosing appropriate settings that facilitate openness and discretion.
  • The Pros And Cons Of Pairing Positive Feedback With Constructive Feedback:
    • Explore the advantages and potential pitfalls of combining praise with critique.
  • When Should You Provide Positive Feedback With Constructive Feedback:
    • Learn the optimal timing and methods for integrating positive reinforcement with necessary criticisms to maximize impact and reception.

BONUS:

    1. PDF copy of the presentation handout for your future reference.
    2. Soft copy of the certificate of completion on request.
    3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

Who is this course for

Everybody Benefits from Watching This. Even Better When Done as a Group!

    • HR Professionals
    • CEO
    • Senior Vice President
    • Vice President
    • Executive Director
    • Managing Director
    • Regional Vice President
    • Area Supervisor
    • Manager and Team Leaders
    • Anyone who works with other people

Everybody Benefits from Watching This. Even Better When Done as a Group!

    • HR Professionals
    • CEO
    • Senior Vice President
    • Vice President
    • Executive Director
    • Managing Director
    • Regional Vice President
    • Area Supervisor
    • Manager and Team Leaders
    • Anyone who works with other people

Instructor Profile

Rich McLaughlin has been at the forefront of innovation and employee engagement for over two decades. With more than 13,000 hours spent designing and facilitating leadership and interpersonal skills workshops, Rich has a deep-rooted expertise in driving change and fostering innovation within teams. He specializes in ...

Rich McLaughlin has been at the forefront of innovation and employee engagement for over two decades. With more than 13,000 hours spent designing and facilitating leadership and interpersonal skills workshops, Rich has a deep-rooted expertise in driving change and fostering innovation within teams. He specializes in blending external market developments with robust internal engagement strategies, helping teams ranging from as few as eight members to departments of up to 100 employees to initiate and capitalize on innovative opportunities.

Rich’s approach is highly experiential, focusing on enhancing leaders’ people skills over technical skills and fostering a productive and engaging work environment. His clients value his dynamic facilitation style, whether he is leading a leadership workshop, collaborating with specific teams, or encouraging employees to take greater accountability.

His academic and professional journey includes studying instructional design and change management at Accenture, developing and implementing Total Quality Management (TQM) programs at Square D Company, and crafting the leadership curriculum and internal consulting practices at Baxter Healthcare. Over the past eight years, Rich has dedicated his practice to exploring the convergence of Innovation and Design Thinking.

Rich holds an M.A. in Training and Development for Business from Ohio State University and has been a consulting faculty member at the University of Notre Dame’s College of Business since 2000. He is the author of “Rules of Engagement: A Story About How Leaders Can More Effectively Engage Employees” and co-author of “Tapping Team Intelligence: Exercises that Connect Team Members, Engage Their Creativity, and Foster Collaboration

Get the latest industry updates : Once a Week Only!

Copyright © 2021. All Rights Reserved.