How To Handle Difficult Conversations At Work: Navigate Tough Conversations with Confidence!
Discover Strategies for Successful Difficult Conversations!
Instructor :
Bob Churilla
Webinar ID:
12068
Date: 6 July 23, THU
Start Time: 10 am PT
Duration: 1 Hr.
What you will learn
- How to have conversations without being defensive.
- Develop the ability to listen to what is not being said.
- How to create a safe space for a conversation.
- How to get a difficult conversation back on track…
- How to have conversations without being defensive.
- Develop the ability to listen to what is not being said.
- How to create a safe space for a conversation.
- How to get a difficult conversation back on track
- What are the steps to an effective accountability conversation.
- How to manage the exchange so that it goes as smoothly as possible
- How to stay balanced in the face of strong emotions.
- How to acknowledge and reframe emotions.
- How to learn from the difficult behaviors of others.
- Develop the ability to move from emotion to productive problem solving.
Course Description
- 60% of employees say they’ve avoided a difficult conversation because they didn’t know how to handle it.
- Difficult conversations can lead to decreased productivity, increased stress, and even turnover!
Communication is key to getting what you want. Unfortunately, some conversations are harder to have than others. Difficult conversations are often avoided because you fear the results.
Unavoidable but high-stakes tough conversations can leave you vulnerable if you are unsure how to handle them.
So how can you go about addressing such situations?
One of the most difficult conversations to have involves holding others accountable in the workplace.
In this webinar, participants will learn:
- How to have difficult workplace conversations when rules have been broken, deadlines have been missed or commitments have not been kept.
- The tools for leaders and others responsible for a productive work environment that can only be realized by conversations that tackle the difficult issues that must be confronted in every workplace.
By investing in this training, you are not only enhancing your own leadership capabilities but also creating a supportive and engaged workforce!
Join Now!
- 60% of employees say they’ve avoided a difficult conversation because they didn’t know how to handle it.
- Difficult conversations can lead to decreased productivity, increased stress, and even turnover!
Communication is key to getting what you want. Unfortunately, some conversations are harder to have than others. Difficult conversations are often avoided because you fear the results.
Unavoidable but high-stakes tough conversations can leave you vulnerable if you are unsure how to handle them.
So how can you go about addressing such situations?
One of the most difficult conversations to have involves holding others accountable in the workplace.
In this webinar, participants will learn:
- How to have difficult workplace conversations when rules have been broken, deadlines have been missed or commitments have not been kept.
- The tools for leaders and others responsible for a productive work environment that can only be realized by conversations that tackle the difficult issues that must be confronted in every workplace.
By investing in this training, you are not only enhancing your own leadership capabilities but also creating a supportive and engaged workforce!
Join Now!
Why you should attend
Research by the Society for Human Resource Management (SHRM) reveals that managers spend up to 25% of their time addressing conflicts, performance issues, and difficult conversations.
By developing effective communication skills, leaders can significantly reduce time spent on these conversations and redirect their focus towards more strategic initiatives
Difficult conversations are a part of life, but they can be especially challenging at work. If you’re a top leader or manager, you know that these conversations can have a big impact on your team, your projects, and your bottom line!
Having the ability to communicate effectively when dealing with difficult issues is what is needed in the modern workplace and will set us apart from others as highly competent leaders and managers, but this kind of culture is hard to build and maintain, unless you are armed with right tactics and frameworks.
Don’t miss out on this opportunity to enhance your leadership skills, nurture stronger relationships, and create a harmonious work environment.
Enroll Now!
Research by the Society for Human Resource Management (SHRM) reveals that managers spend up to 25% of their time addressing conflicts, performance issues, and difficult conversations.
By developing effective communication skills, leaders can significantly reduce time spent on these conversations and redirect their focus towards more strategic initiatives
Difficult conversations are a part of life, but they can be especially challenging at work. If you’re a top leader or manager, you know that these conversations can have a big impact on your team, your projects, and your bottom line!
Having the ability to communicate effectively when dealing with difficult issues is what is needed in the modern workplace and will set us apart from others as highly competent leaders and managers, but this kind of culture is hard to build and maintain, unless you are armed with right tactics and frameworks.
Don’t miss out on this opportunity to enhance your leadership skills, nurture stronger relationships, and create a harmonious work environment.
Enroll Now!
Areas Covered
- Defining A Difficult Workplace Conversation
- How to Create a Safe Space for A Conversation
- Having A Difficult Conversation Without Being Defensive
- Steps in The Difficult Workplace Conversation
- How to Get A Difficult Conversation Back on Track
- Having Accountability Conversations
- Steps in The Accountability Conversation
- How to Acknowledge and Reframe Emotions
- Common Mistakes in Difficult Workplace Conversations
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Defining A Difficult Workplace Conversation
- How to Create a Safe Space for A Conversation
- Having A Difficult Conversation Without Being Defensive
- Steps in The Difficult Workplace Conversation
- How to Get A Difficult Conversation Back on Track
- Having Accountability Conversations
- Steps in The Accountability Conversation
- How to Acknowledge and Reframe Emotions
- Common Mistakes in Difficult Workplace Conversations
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
Who is this course for
Experience the benefits of this training individually and maximize them in a group watch-party!
- Executives and Senior Leaders
- Managers and Supervisors
- Human Resources Professionals
- Team Leaders and Project Managers
- Communication and Relationship Managers
- Conflict Resolution Specialists
- Employee Relations Professionals
- Customer Service Managers
- Training and Development Managers
- Business Owners and Entrepreneurs
Experience the benefits of this training individually and maximize them in a group watch-party!
- Executives and Senior Leaders
- Managers and Supervisors
- Human Resources Professionals
- Team Leaders and Project Managers
- Communication and Relationship Managers
- Conflict Resolution Specialists
- Employee Relations Professionals
- Customer Service Managers
- Training and Development Managers
- Business Owners and Entrepreneurs
Instructor Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.
Bob has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations.
