How to Have Difficult Conversations in the Workplace: Tactics and Frameworks
Discuss What Matters Most and Produce “a Better Outcome” for Everyone Involved!
Instructor :
Bob Greene
Webinar ID:
3211
Date: 24 August 22, WED
Start Time: 10 am PT
Duration: 1 Hr.
What you will learn
- What Makes Difficult Conversations So Difficult
- Why Having Difficult Conversations is a Normal Part of Work Life
- The Cost on Culture and Productivity for Not Having Difficult Conversations
- How to Have Honest and Open Discussions
- How to Recognize Your Own Internal Biases
- How to Use The SBAR Method of Communication
- What Makes Difficult Conversations So Difficult
- Why Having Difficult Conversations is a Normal Part of Work Life
- The Cost on Culture and Productivity for Not Having Difficult Conversations
- How to Have Honest and Open Discussions
- How to Recognize Your Own Internal Biases
- How to Use The SBAR Method of Communication
- Specific Strategies for Having a Difficult Conversation Regarding Racism in The Workplace.
- What is A Proven Methodology for Addressing Discrimination in The Workplace?
Course Description
Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management.
Communication is key to getting what you want. Unfortunately, some conversations are harder to have than others.
- How should you prepare for this kind of discussion?
- How do you find the right words in the moment?
- How can you manage the exchange so it goes as smoothly as possible?
Every successful organization is dependent on having a positive and inclusive corporate culture. However, sometimes sensitive incidents occur in the workplace around discrimination or missed deadlines that require immediate attention, which requires knowing how to have a difficult conversation to address them.
When addressing a conflict with a colleague, the words matter. Sometimes, regardless of how good your intentions are, what you say can further upset your coworker and worsen the issue.
Other times you might say the exact thing that helps the person go from boiling mad to cool as a cucumber.
The key is to learn how to handle them in a way that produces “a better outcome: less pain for you, and less pain for the person you’re talking to.”
Bob Greene, in this interactive webinar, will guide participants with practical tools and frameworks to handle difficult conversations effectively – while also keeping workplace relationships intact.
Join us NOW!
Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management.
Communication is key to getting what you want. Unfortunately, some conversations are harder to have than others.
- How should you prepare for this kind of discussion?
- How do you find the right words in the moment?
- How can you manage the exchange so it goes as smoothly as possible?
Every successful organization is dependent on having a positive and inclusive corporate culture. However, sometimes sensitive incidents occur in the workplace around discrimination or missed deadlines that require immediate attention, which requires knowing how to have a difficult conversation to address them.
When addressing a conflict with a colleague, the words matter. Sometimes, regardless of how good your intentions are, what you say can further upset your coworker and worsen the issue.
Other times you might say the exact thing that helps the person go from boiling mad to cool as a cucumber.
The key is to learn how to handle them in a way that produces “a better outcome: less pain for you, and less pain for the person you’re talking to.”
Bob Greene, in this interactive webinar, will guide participants with practical tools and frameworks to handle difficult conversations effectively – while also keeping workplace relationships intact.
Join us NOW!
Why you should attend
You shouldn’t avoid difficult conversations out of fear of the consequences!
As is human nature, managers are also people. And people naturally shy away from confrontation and having difficult conversations with their colleagues and subordinates. As a result, we tend to avoid them. But that’s not the correct answer.
Executive trainer & coach, Bob Greene, argues that it doesn’t have to be like this.
There is a way to discuss emotive and controversial topics without coming to blows. Following proven tactics and frameworks, difficult conversations can be a whole lot more productive – and they can draw people closer together.
In this interactive webinar, we will find out how it’s done.
Join us to learn more..
You shouldn’t avoid difficult conversations out of fear of the consequences!
As is human nature, managers are also people. And people naturally shy away from confrontation and having difficult conversations with their colleagues and subordinates. As a result, we tend to avoid them. But that’s not the correct answer.
Executive trainer & coach, Bob Greene, argues that it doesn’t have to be like this.
There is a way to discuss emotive and controversial topics without coming to blows. Following proven tactics and frameworks, difficult conversations can be a whole lot more productive – and they can draw people closer together.
In this interactive webinar, we will find out how it’s done.
Join us to learn more..
Areas Covered
- What Makes Difficult Conversations So Difficult?
- The Cost on Culture and Productivity for Not Having Difficult Conversations
- How to Start a Difficult Conversation?
- How to Manage Your Own Feelings and Biases as the Facilitator of a Difficult Conversation?
- How to use the SBAR method of communication, (Situation, Background, Assessment, Recommendation)
- How to Maneuver Through Tough Topics to Build Positive and Meaningful Relationships?
- What are Some Proven Communication Strategies for Having a Difficult Conversation in the Workplace?
- What is a Proven Methodology for Addressing Discrimination in The Workplace?
- When Will It be Appropriate to Defer to a Professionally Trained Third-Party Arbiter to Facilitate a Difficult Conversation?
- What Makes Difficult Conversations So Difficult?
- The Cost on Culture and Productivity for Not Having Difficult Conversations
- How to Start a Difficult Conversation?
- How to Manage Your Own Feelings and Biases as the Facilitator of a Difficult Conversation?
- How to use the SBAR method of communication, (Situation, Background, Assessment, Recommendation)
- How to Maneuver Through Tough Topics to Build Positive and Meaningful Relationships?
- What are Some Proven Communication Strategies for Having a Difficult Conversation in the Workplace?
- What is a Proven Methodology for Addressing Discrimination in The Workplace?
- When Will It be Appropriate to Defer to a Professionally Trained Third-Party Arbiter to Facilitate a Difficult Conversation?
Who is this course for
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Strategic Planners
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Strategic Planners
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
Instructor Profile
Bob Greene is a nationally recognized adult educator and instructional designer with over fifteen years of corporate training experience that is built on a career in business management, sales leadership, and strategic negotiations. He is CEO of rcgworkgroup.com and adjunct-faculty for sales leadership with the American Management Association.
A graduate of Virginia Tech, Bob earned his degree in political science and organizational leadership. He also holds a BMI certification in intercultural analysis and is a frequent commentator on business advancement strategies, mental health awareness, and how to have a positive corporate culture.
A father of five, Bob resides in Northern Virginia with his wife and two of his teenage sons.
