Mediation Skills for Leaders: How to Turn Resistance into Cooperation
Think Strategically About Conflict – Mediate Effectively & Prevent Conflicts from Escalating into Disaster!
Instructor :
Ben Adkins
Webinar ID:
10503
Date: 9 February 23, THU
Start Time: 11 am PT
Duration: 1 Hr.
What you will learn
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- 6 Types of Conflicts and How to Address Them
- When Leader Mediation Works – and When it Won’t
- The 4 Critical Steps that Ensure Mediation Works
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- 6 Types of Conflicts and How to Address Them
- When Leader Mediation Works – and When it Won’t
- The 4 Critical Steps that Ensure Mediation Works
- How to Hold an Effective Three-way Meeting
- The 3 Tasks of the Leader-as-Mediator
- Successful Resolution – Making Deals That Stick
- The Best Way to Ensure Future Conflicts are Managed Effectively
Course Description
Many of you in leadership positions spend time dealing with employee conflicts. Studies show that leaders in general spend up to 42% of their time doing this.
Conflict is a leading issue in today’s world. Entire civilizations have been wiped out as a result of unresolved differences!
For continued organizational success, we need a Systematic Conflict Management System that focuses on prevention, management, and early resolution . . .
Sadly, few leadership development programs show managers exactly how to manage differences between employees and resolve issues at the lowest level, where conflicts are best resolved.
Unmanaged workplace conflict has predictable negative effects on the organization.
- Symptoms of unmanaged conflict include:
- Employees stop communicating about business issues
- People withdraw from work and do not speak up in meetings
- Ideas are undermined
- Poor morale
- Excessive absenteeism, tardiness and sick days
- Trouble keeping good employees
- Customer service problems
- Cliques
- Backstabbing
- Sabotage
- Grievances occur
- Law suites, EEOC or Harassment claims have been filed
Mediation Skills for Leaders puts the tools of the professional mediator into the hands of those who want to
- Build better relationships
- Enhance performance
- Improve productivity
- Cut the unnecessary costs of workplace conflict.
The ability to manage conflict is a core competency for any employee responsible for the cooperation of others.
At the end of this fast-paced webinar you will have the tools to transform relationships and transform the workplace.
In this interactive webinar, Ben Adkins, a conflict management and leadership training coach, will share practical advice on:
- Why mediate? The clear advantage to you and the employee
- How to conduct a facilitated-collaborative-problem-solving meeting
- The 4 critical steps that ensure mediation works
- How to prepare participants for successful mediations
- The 2 steps that make the mediation a success
- How to prevent conflicts from escalating into disaster
- How to turn resistance into cooperation
- How to get employees to constructively resolve their conflicts
- How to make sure employees stick to their agreements
Join Now!
Many of you in leadership positions spend time dealing with employee conflicts. Studies show that leaders in general spend up to 42% of their time doing this.
Conflict is a leading issue in today’s world. Entire civilizations have been wiped out as a result of unresolved differences!
For continued organizational success, we need a Systematic Conflict Management System that focuses on prevention, management, and early resolution . . .
Sadly, few leadership development programs show managers exactly how to manage differences between employees and resolve issues at the lowest level, where conflicts are best resolved.
Unmanaged workplace conflict has predictable negative effects on the organization.
- Symptoms of unmanaged conflict include:
- Employees stop communicating about business issues
- People withdraw from work and do not speak up in meetings
- Ideas are undermined
- Poor morale
- Excessive absenteeism, tardiness and sick days
- Trouble keeping good employees
- Customer service problems
- Cliques
- Backstabbing
- Sabotage
- Grievances occur
- Law suites, EEOC or Harassment claims have been filed
Mediation Skills for Leaders puts the tools of the professional mediator into the hands of those who want to
- Build better relationships
- Enhance performance
- Improve productivity
- Cut the unnecessary costs of workplace conflict.
The ability to manage conflict is a core competency for any employee responsible for the cooperation of others.
At the end of this fast-paced webinar you will have the tools to transform relationships and transform the workplace.
In this interactive webinar, Ben Adkins, a conflict management and leadership training coach, will share practical advice on:
- Why mediate? The clear advantage to you and the employee
- How to conduct a facilitated-collaborative-problem-solving meeting
- The 4 critical steps that ensure mediation works
- How to prepare participants for successful mediations
- The 2 steps that make the mediation a success
- How to prevent conflicts from escalating into disaster
- How to turn resistance into cooperation
- How to get employees to constructively resolve their conflicts
- How to make sure employees stick to their agreements
Join Now!
Why you should attend
Mediation skills are life skills. Conflicts are inevitable at work and in your personal life.
When you have the knowledge and skills to effectively mediate conflicts you help create an environment that leads to trust and open communication.
Your ability to mediate effectively sets you apart from the ordinary. It gives you added value in whatever role you take.
There are 2 primary types of conflict.
- Performance-based; whether it’s an issue of quantity or quality not meeting expectations. It is managed by effective coaching and counseling.
- Relationship-based; not getting along with coworkers or associates for various reasons. The second type causes the most problems with morale, productivity, customer service, job satisfaction, and surprisingly is a larger cost to the organization. It is best managed by effective mediation.
Once you know and use the steps of facilitated collaborative problem solving (mediation) you will eliminate the destructive impact of costly relationship-based conflict.
Enroll Now!
Mediation skills are life skills. Conflicts are inevitable at work and in your personal life.
When you have the knowledge and skills to effectively mediate conflicts you help create an environment that leads to trust and open communication.
Your ability to mediate effectively sets you apart from the ordinary. It gives you added value in whatever role you take.
There are 2 primary types of conflict.
- Performance-based; whether it’s an issue of quantity or quality not meeting expectations. It is managed by effective coaching and counseling.
- Relationship-based; not getting along with coworkers or associates for various reasons. The second type causes the most problems with morale, productivity, customer service, job satisfaction, and surprisingly is a larger cost to the organization. It is best managed by effective mediation.
Once you know and use the steps of facilitated collaborative problem solving (mediation) you will eliminate the destructive impact of costly relationship-based conflict.
Enroll Now!
Areas Covered
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- Why Mediation Works
- 2 Ways of Thinking about Mediation: Mechanic Vs Organic
- 6 Types of Conflicts – Boss-Employee, Employee-Boss, Employee-Employee, Team -Team, Organization-Customer, Business-Business
- When Leader Mediation Works – and When it Won’t
- How to Conduct Preliminary Meetings With Employees
- How to Hold an Effective Three-way Meeting
- The 3 Tasks of the Leader-as-Mediator
- Conciliatory Gestures: The Magic Ingredient of The Process
- Successful Resolution – Making Deals That Stick
- The Best Way to Ensure Future Conflicts are Managed Effectively
- What If Mediation Fails?
- Mediator Tip Sheet and Resources
BONUS:
- Ben Adkins will provide links to Cost of Conflict assessment and a check-list for what to do in the stages of the mediation process.
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- Why Mediation Works
- 2 Ways of Thinking about Mediation: Mechanic Vs Organic
- 6 Types of Conflicts – Boss-Employee, Employee-Boss, Employee-Employee, Team -Team, Organization-Customer, Business-Business
- When Leader Mediation Works – and When it Won’t
- How to Conduct Preliminary Meetings With Employees
- How to Hold an Effective Three-way Meeting
- The 3 Tasks of the Leader-as-Mediator
- Conciliatory Gestures: The Magic Ingredient of The Process
- Successful Resolution – Making Deals That Stick
- The Best Way to Ensure Future Conflicts are Managed Effectively
- What If Mediation Fails?
- Mediator Tip Sheet and Resources
BONUS:
- Ben Adkins will provide links to Cost of Conflict assessment and a check-list for what to do in the stages of the mediation process.
Who is this course for
- Human Resource Professionals
- Ombuds
- Supervisors, Team Leaders, Managers
- Business Owners. Senior Executives
- Project Managers
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
- This class is designed for any one responsible for the cooperation of others
- Human Resource Professionals
- Ombuds
- Supervisors, Team Leaders, Managers
- Business Owners. Senior Executives
- Project Managers
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
- This class is designed for any one responsible for the cooperation of others
Instructor Profile
Ben Adkins has presented more than 3000 training programs, board retreats, workshops and webinars since 1990.
Ben helps companies and government agencies improve teamwork, leadership, productivity and communication. Ben is a conflict coach who works with organizations, teams and individuals to strategically manage conflict and improve bottom line performance. He has personally mediated hundreds of disputes and he has taught hundreds of people how to be successful mediators themselves.
Ben is a master trainer with Mediation Training Institute International, a senior trainer with Mediation Dynamics, a board member of Tarrant County Association of Mediators, an adjunct faculty member of the National College of District Attorneys for twenty years and an author or co-author of numerous training and development courses.
Ben was a long time weekly columnist for the Fort Worth Business Press; author of articles in business journals; co-author of Power Tools for Leaders and a former board member of the American Society of Training and Development
